9.1 Your order will be delivered to the address you indicated when your order was placed.
9.2 Any delivery times quoted to you are indicative only. We do not accept any liability for and cannot, be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. For the purposes of these Terms, Act of God includes but is not limited to strikes, lockouts, failure of usual sources of supply of products, civil commotion, acts of terrorism, commercial exigencies, accidents, war, fire, flood, explosion, shortage of power, breakdown of plant or machinery, shortage of raw materials from the normal source of supply, or any order or direction of any local, state or federal government, government agency or instrumentality.
9.3 While we reserve the right to determine the handling, storage, transportation methods, route, and procedure for delivering products, shipments valued up to USD 50,000 may typically be shipped using FedEx or an equally reputable international courier. Shipments exceeding USD 50,000 will be shipped through a specialised valuable product courier.
9.4 All products are insured for one hundred percent (100%) of their value during transit. If a product is lost during transit, the following process will be followed:
(a) A claim will be made against the responsible carrier for transportation, who will conduct an investigation in accordance with its policy;
(b) Based on the findings of the investigation by the carrier, a claim will be made accordingly to the Insurer.
9.5 Upon delivery of the products, you must inspect the products for any defect or damage to the products. You will be deemed to have accepted the products and waived the right to make any claim unless you notify us in writing of such issues within twenty-four (24) hours of receiving the products. If any such issues are identified, you must promptly ship the products back to us. We reserve the right to either repair or replace the defective or damaged products.
9.6 We retain the title of the products until the latter of the dispatch of products to you or when full payment for the products is received by us. The legal ownership of the products will immediately revert to us if we refund any such payment to you.
9.7 In the event that you do not receive your package, an investigation will be conducted by the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
10.1 We allow you a period of 24 hours from the date of receipt of the order to initiate a return of a product purchased from us only if it has been delivered in a defective or damaged state. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice. You may be offered to choose between a repair, a replacement or a reorder of the same purchased product out of which you may select the option most suitable for you.
10.2 We request that you send us the product with the same courier that was used for delivery. Any shipping fees shall be your responsibility.
10.3 The present right of return only applies to products that are returned in their original, complete condition and return of which is approved by us in our sole discretion. Return of any product that is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be accepted.
10.4 Subject to the above conditions being satisfied, the customer will be reimbursed via the same payment method as was used initially upon receipt of the returned goods.